Comcast sucks at Customer Service

Let me start off by declaring that I do not have Comcast television. I got rid of them as my tv provider several years ago and will do everything in my power never to go back to them. They are currently my internet provider but is basically because Qwest didn't offer high speed internet in my area at the time. I also think that it is important to note that almost all of the problems I have ever experienced with Comcast have been with their contractors and not with the in house technicians.

As a result of my lack of utilizing many Comcast services this rant is more about their customer service relative to working with other vendors and contractors. In the Waterside Condo's all appointments with Comcast need to be scheduled in advance with Management or the closet that Comcast needs to access to hook up or disconnect service will not be open. When a new resident moves in this is one of the first pieces of information they are given and it has worked out just fine for more than 3 years now. There is an occasional problem when a landlord doesn't give a renter the appropriate information and those people occasionally need to reschedule an appointment.

One of the biggest problems we have with Comcast is when a service needs to be disconnected. Again, whenever Comcast needs to access a closet those appointments need to be scheduled in advance and if they aren't then the technician or contractor will not be able to access the closet where the connections are located. A lot of times the contractors come when I am occupied with another project or simply am not at the property. When this happens I politely reschedule with the contractors and have the closet open whenever they are going to come back.

This last Friday I had a contractor show up at my office who wanted me to drop what I was doing to open a closet for him. I was tied up with a task and had honestly thought that my office door was locked when he showed up. This contractor had a horrible attitude and was quite rude. He was complaining about everything from the amount he was paid per disconnect to how Comcast had failed to provide him with the information he needed to schedule a disconnect. At this point he actually started lying to me claiming that he had even been by my office and had seen my phone number on the door but didn't want to call me after hours. At this point I pointed out that I didn't believe him because he could have simply left me a message or called me before he came if he really had my number.

I ended up getting into a bit of an argument with the contractor before I contacted the Manager in charge of all of the contractors that Comcast uses for any services. The Manager and I had a lengthy conversation afterward and this particular contractor is now no longer employed. The saddest part about this situation is that it happens at least once a month.

I thoroughly fail to understand this situation. Why can't they employ people who are capable of properly representing their company? If they can't why aren't they providing the service themselves?

Thanks for listening.